CX audits · Mystery shopping

Find out what really happens in each of your stores.

Customer experience audits with mystery shoppers in 8 markets: six Central American countries, the Dominican Republic in the Caribbean, and Chiapas, Mexico. Real evidence and results in 3 days at most.

Request a pilot
years of experience
18 years of experience
markets
8 markets
municipalities we can evaluate
1,282 municipalities we can evaluate

Why Innvestiga

  • A logistics team across the region.

    We can evaluate any of the 1,282 municipalities in 8 markets, with one method.

  • Results in 3 days at most.

    You decide while it still matters.

  • Our own platform, ESI.

    Evidence, comparisons and clear results for your committee.

  • 18 years of experience.

    Innvestiga has measured service in the region since 2008, and with ESI since 2013.

Request a pilot